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Service Details & Differences
Our standard cleaning covers the general upkeep of all areas in your home, including the kitchen, bathrooms, bedrooms, and living spaces. We dust, wipe surfaces, sanitize counters, vacuum carpets, mop floors, and empty trash bins. This service is designed to maintain a clean and comfortable living environment on a recurring basis.
A standard cleaning is for routine upkeep, while a deep cleaning is more detailed and thorough. Deep cleanings include tasks such as scrubbing grout, cleaning behind appliances, washing baseboards, and removing buildup that regular cleanings don’t address. We often recommend a deep cleaning as your first service to set a fresh baseline
Yes. Every home and client has unique needs, and we’re happy to customize your cleaning plan. You can let us know if you’d like us to focus on specific areas, add or remove tasks, or use particular products.
Yes. If you leave out fresh linens, we will change bedding and make the beds during your service. We will do 1 bed complimentary. We do however charge $10 for each additional bed.
Vacuuming of carpets is included in our standard cleaning, but full carpet shampooing or stain removal is a separate service. If you would like a professional carpet cleaning, let us know and we can provide a referral or add-on service.
We do not handle hazardous conditions such as mold, biohazards, or pest infestations. If we arrive and find these conditions, we will pause the cleaning and recommend that you first resolve the issue with a licensed remediation professional.
We typically use commercial-grade cleaning products purchased from professional janitorial suppliers. They are safe for residential use, effective for sanitization, and suitable for both homes and commercial spaces. We also stock non-toxic, child-safe, and pet-safe products. If you prefer a specific brand or product type, we are happy to accommodate.
Yes. If you prefer that we use your own supplies or specific eco-friendly products, just let
us know before your service. Many clients with sensitivities or preferences provide their own products, and our team will gladly use them
No. We bring all necessary cleaning products and equipment, including vacuums, mops, and microfiber cloths. The only exception is if you request that we use something specific that you provide
We move small items like chairs, light tables, and rugs to clean beneath them. Larger or heavy furniture, such as sofas, cabinets, or beds, will not be moved for safety reasons unless specifically arranged in advance.
We recommend clearing clutter, shoes, and toys from surfaces and floors so we can work more efficiently. While we do light dishwashing, please don’t leave stacks of dishes in the sink, as this may require an additional fee. The clearer the surfaces are, the better we can deliver a detailed clean
Our services focus on cleaning, not organizing. While we’ll tidy lightly to reach surfaces, major organization of closets, clothing, or paperwork is not included. If you would like organization services, we can discuss this as a separate request.
Booking, Pricing & Payment
Pricing is based on factors such as square footage, the number of rooms and bathrooms, the type of service (standard or deep cleaning), and the condition of the home. Specialty requests like window cleaning or post-construction cleaning may also affect pricing.
We recommend booking at least a week in advance for regular services and two weeks for move-in, move-out, or deep cleanings. For short-notice requests, we’ll do our best to accommodate based on availability.
You can book by:
· Filling out the Contact Us form on our website (menthaclean.com)
· Calling us directly at (909) 757-8085
· Texting us at (951) 450-0153 (include your name, home details, and what you’re looking for)
· Emailing us at info@menthaclean.com
· Messaging us directly on Yelp
Once we receive your inquiry, we’ll send you an email with a detailed breakdown of the work we’ll be doing in your home. Once you approve it, we’ll schedule your appointment at a date and time that works best for you.
No. You are never locked into a contract. All we require is approval of the written quote that details the cleaning plan. Services can be adjusted, paused, or canceled at any time with proper notice.
Payment is typically due at the time of service. We accept cash, credit/debit cards, and electronic payment options. Invoices for recurring services can also be set up for convenience.
If clutter or excessive items make it difficult to clean properly, we’ll do our best to clean around them. However, if additional time is required, an extra fee may apply.
We ask that you provide at least 24 hours’ notice for cancellations or reschedules. Missed appointments without notice may incur a cancellation fee.
Simply let us know. There are no cancellation penalties or contracts. We only ask that you provide notice so we can update our schedule.
Satisfaction, Liability & Special Circumstances
Your satisfaction is our top priority. If something was overlooked, contact us within 24 hours and we’ll return to address it promptly
Accidents are rare, but if something is damaged, we will notify you immediately. Our company is insured, and we take responsibility where appropriate.
Please let us know in advance if there are delicate items or special materials in your home. We’ll adjust our cleaning methods to ensure they are properly cared for.
Yes. Mentha Clean is fully insured, giving you peace of mind that your home and belongings are protected.
Short-Term Rentals & Add-On Services
Yes. We specialize in short-term rental cleanings and turnovers. This includes fresh linens, trash removal, surface sanitization, and light restocking when needed.
We request at least 24 hours’ notice, but we recommend scheduling cleanings as soon as reservations are confirmed to guarantee availability.
Yes. We offer trash valet and trash removal services where we take your cans to the curb and return them after collection. This service is available for both residential homes and apartment complexes.
Company & Team Information
Yes. Every Mentha Clean team member undergoes full professional training and shadowing before working independently in client homes.
Yes. We do our best to provide consistency by sending the same cleaner or team to your home whenever possible.
Yes. We can handle access information such as codes, lockboxes, garage openers, or keys. We do not share your information with anyone outside of the cleaning team assigned to your home. Many clients, including those with luxury homes, entrust us with access to their property, and we take that trust very seriously.
We avoid handling valuables such as jewelry, electronics, and antiques unless specifically instructed. If something needs to be moved, we notify you or management first. Our cleaners also knock before entering closed rooms and always respect your privacy.
Yes. Mentha Clean has earned multiple 5-star ratings on Yelp and Google. Much of our business comes from referrals and repeat clients who trust us for our reliability, quality, and professionalism. In the last year alone, we’ve serviced over 250 homes.
Logistics & Contact
No. Many of our clients provide entry instructions and return to a freshly cleaned home. Whether you’re home or away, we’ll deliver the same high-quality service.
Our standard hours are 8:00 a.m. to 5:00 p.m. We typically arrive within a 15-minute window of your scheduled appointment time. If we are delayed, we will notify you promptly with an updated arrival time.
You can reach us anytime through:
· Phone: (909) 757-8085
· Text: (951) 450-0153
· Email: info@menthaclean.com
· Website Contact Form: menthaclean.com/contact/
· Yelp Direct Message – yelp.com/biz/mentha-clean-chino-hills-3