Welcome to Mentha Clean, where we are committed to safeguarding your privacy. This Privacy Policy outlines how Mentha Clean collects, uses, and protects your information when you interact with our website (www.menthaclean.com) and utilize our cleaning services (“Services”). By accessing our Services, you agree to the terms of this Policy.

If you have any questions or concerns about our Privacy Policy, please reach out to us at support@menthaclean.com.

Consent to Data Processing

By using our Services, you consent to the collection, use, and transfer of your personal data as described in this Privacy Policy.

Data Storage and Processing

Your personal data may be stored and processed in various locations within the United States, or any other region where Mentha Clean or its affiliates operate. By using our Services and providing information to us, you consent to the transfer, processing, and storage of your information outside of your country.

Your Rights

Unless applicable law requires different security and protections to be applied in any given relevant jurisdiction, we apply the same principles in using, handling and transmitting data as described in this Privacy Policy in all of our operations. If you do not agree with any part of this Privacy Policy or our Terms and Conditions, please refrain from accessing or using our Services or providing your personal data.

Information We Collect

Mentha Clean collects both Personal Data and Non-Personal Information to enhance your experience with our Services.

1. Personal Data: This includes information that identifies you personally, such as your name, contact details, and social media reviews. For example, when you register for a Mentha Clean account or place an order, we collect account Information such as your name, email address, and phone number. Some additional examples could include age, annual income and gender.  

2. Non-Personal Information: This includes aggregate, anonymous, or de-identified data that does not reveal your identity. Examples include browser information, IP addresses, and device identifiers like, hardware model, operating system and version, time spent using our Services, web pages visited, and advertising identifiers (such as the Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID)).

How We Use Your Information

1. Provide and personalize our products and services. We may also use this data to troubleshoot problems with your service. We will also use the data to assists with customer service such as order information or contact history. Or to process your request and provide you with the best service possible.

2. Customize your experiences on our website and gain insight into our customers and communities. This could be done by using your data to present products or tailor content to you based off of your interest and location, browser, IP addresses, hardware model, operating system and version, time spent using our Services, web pages visited, and advertising identifiers (such as the Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID)).

3. To enhance the visibility of Mentha Clean’s business, we employ various advertising and marketing strategies. Our approach involves utilizing data in conjunction with both online and offline marketing campaigns to furnish you with tailored information regarding our products and services. Moreover, this enables us to gauge the effectiveness of our marketing initiatives. We showcase advertisements on our own online platforms while also collaborating with third-party ad partners to feature Mentha Clean ads on external websites and applications (known as “Retargeting”).

To enhance the visibility of Mentha Clean’s business, we employ various advertising and marketing strategies. Our approach involves utilizing data in conjunction with both online and offline marketing campaigns to furnish you with tailored information regarding our products and services. Moreover, this enables us to gauge the effectiveness of our marketing initiatives. We showcase advertisements on our own online platforms while also collaborating with third-party ad partners to feature Mentha Clean ads on external websites and applications (known as “Retargeting”).

4. Connect you with third-party products and services. We use the data we collect to provide third parties with the information required to enable those third parties to fulfill products or services that a Mentha Clean customer has ordered.

5. To communicate with you regarding our products and promotions, we may utilize your Personal Data and Non-Personal Information if you have an account with us and have consented to receiving messages from us through electronic means. Our purpose in doing so is to reach out to you about the Mentha Clean products or Services that you have purchased or used, as well as to inform you of other products, promotions, and Services that we believe may be of interest to you. We will also use your information to address any support requests, online services inquiries, or questions that you initiate. Additionally, we may employ your Personal Data to notify you about special offers and promotions. Regardless of your privacy settings, we may send you notifications related to the performance of our Services, such as updates to our Terms or this Privacy Policy, or other official communications concerning products or Services that you have utilized or purchased.

6. We organize contests, surveys, and promotional activities. When it comes to these promotions, we may utilize Personal Data to confirm your identity, communicate with you regarding the Promotion or other offers, conduct market research, and inquire about the Promotion. If you partake in answering questions and surveys related to the Promotion, we may share your responses with our business partners for their own market research and communication purposes. If you wish to opt-out of this type of data collection and sharing, you have the option to decline answering these types of questions or choose not to participate in the challenge or survey altogether.

7. Our company operates and evaluates its operations. We utilize Personal Data and Non-Personal Information to examine patterns and statistics, as well as to continuously monitor the usage and performance of our Services. Additionally, we engage in various business transactions such as purchasing, selling, leasing, merging, amalgamating, acquiring, disposing, securitizing, or financing involving Mentha Clean. Furthermore, we ensure compliance with all applicable legal or regulatory requirements, while also utilizing the data for sales, supply chain, and financial analysis purposes.

8. Addressing security concerns and resolving disputes is of utmost importance to us. The data we gather from you is utilized to safeguard the integrity of our Services, employees, and users. It aids in the identification and prevention of errors, negligence, and fraudulent activities. Moreover, we conduct audits to ensure compliance with our agreements, including terms of use, terms of sale, and this Privacy Policy. Lastly, the data collected is instrumental in resolving any disputes that may arise.

9 We may augment Personal Data we collect from you with information provided by reputable third-party sources.

We have the ability to enhance our understanding of your needs and improve our business by combining Personal Data with information we receive from joint marketing partners, public databases, publicly available pages on social media platforms, and other third parties. This allows us to tailor our communications with you, deliver targeted marketing messages, and provide you with relevant offers. For instance, we may update your email address by obtaining information from email-change-of-address vendors or purchasing third-party marketing data and address information to enhance our database. This enables us to send you offline marketing materials and better direct our advertising efforts. If you prefer that we do not combine your personal information with data lawfully collected from third parties, please contact us using the provided contact details to opt-out.

How We Share Your Information

We may share your Personal Data and Non-Personal Information with third parties in various ways, including partners, suppliers, social networks, and for legal compliance and special circumstances in most occasions only with your consent or specialized, formal or judicial request.

To Partners and Suppliers

Mentha Clean has the ability to arrange services and products for you through third-party service providers. Additionally, they may collaborate with third parties to promote, support, facilitate, or expand Mentha Clean’s business, as well as its products and services. These partnerships may also enable the third parties to deliver content or advertise Mentha Clean’s products and services. Consequently, Personal Data may be shared with these service providers and partners, granting them access to and the ability to process your Personal Data.

For example, Mentha Clean may utilize third-party providers to assist in delivering, marketing, and advertising their products and services. These providers may also handle the processing of payments made to Mentha Clean, offer customer service and support, and fulfill e-commerce orders. Furthermore, with your knowledge and consent, Mentha Clean’s Services may gather and transfer information from other applications, functions, and tools within your mobile device.

With Social Networks

In some cases, our websites and apps will offer social plug-ins from various social networks. If you choose to participate with a social network, such as Facebook or Twitter (for example, by creating an account), your activity on Sites or through our apps will be shared with that social network.

For Joint Marketing

Mentha Clean may have collaborative marketing arrangements with other individuals or businesses who we believe are trustworthy and have privacy standards that are similar to ours. In such situations, and as permitted by applicable law, we may trade, share, and/or cross-reference information, including information about you, to allow such persons or entities to contact you about products and services that may be of interest to you. If you prefer not to have your information shared with other advertisers, please contact our Support Team.

In Discussion Forums

The information you share on the Services, including reviews, comments on discussion boards or blogs, and your social networking preferences (such as pages you “Like” or “Recommend”), may be visible to other users and companies. It could also appear on other websites or web searches, potentially being read, collected, and utilized by others. It is important to note that Mentha Clean cannot guarantee the privacy of any Personal Data included in user-generated content. Please be aware that Mentha Clean does not necessarily verify, endorse, or agree with the content posted in discussion forums.

Business Transfer

In the event that Mentha Clean sells a portion of its business or structural changes like mergers, acquisitions, bankruptcy, insolvency, or dissolution, Mentha Clean may transfer Personal Data to a third party as permitted by applicable law. This means that the privacy practices of that third party may differ significantly from those of Mentha Clean.

With Your Consent

Mentha Clean will share your Personal Data with third parties (other than those listed in this section) in restricted circumstances. In certain cases, we will get your agreement to share your Personal Data as required by relevant legislation.

For Legal Compliance and Special Circumstances

Subject to applicable law, we may be obligated to reveal your Personal Data in the following circumstances: (i) if it is reasonably required to comply with legal proceedings (such as a court order, subpoena, search warrant, etc.) or other legal obligations imposed by any governmental authority, (ii) if such disclosure could potentially reduce our liability in a current or potential lawsuit, (iii) if it is necessary to safeguard our legal rights or property (such as enforcing or implementing relevant terms and conditions and other agreements, including the terms of service for our Services), or (iv) if it is necessary to protect the legal rights, property, or physical security of others, or for the prevention or detection of criminal activity, and such disclosure is lawful.

Data Security

Mentha Clean takes all the necessary steps to ensure the security of your personal information and safeguard it against loss, theft, unauthorized access, destruction, use, alteration, and disclosure. We implement a range of measures, including technological, physical, and organizational safeguards, which are suitable considering the sensitivity of the personal information involved. These measures include controlling access to both electronic and paper documents and files, as well as employing appropriate technology safeguards like passwords, firewalls, and encryption. Additionally, we may also utilize non-disclosure or confidentiality agreements to further protect your data. However, it is important to note that despite our best efforts, no security measures can provide absolute protection. Changes in our security measures may occur from time to time, and it should be understood that no data transmission over the Internet or any wireless network can be guaranteed as 100% secure.

Data Retention

Mentha Clean will keep Personal Data for as long as it is necessary for the provision or improvement of Mentha Clean’s Services and product offerings, as well as this Policy, unless compelled by law. We may also preserve and utilize data as needed to fulfill our legal requirements, resolve disputes, and enforce our agreements.

Cookies and Other Data Collection Tools

Mentha Clean and its partners use a variety of methods to collect information when you use our Services, such as cookies and web beacons. By using the Services, you agree to the use of such technologies as cookies and pixel tags to collect information about you. These technologies allow us to personalize your use of our Sites and mobile applications, customize the Services, and reduce risks including the possibility of fraud. Mentha Clean and its advertising partners also use these technologies to target adverts to you based on your preferences and online activity.

How We Use Cookies

When you access or utilize our Services, our web server has the capability to send a cookie to your device. These “cookies” are small data files that are stored on the hard drive or memory of your device when you interact with a website or view a message. Cookies serve multiple purposes, such as supporting the integrity of our registration process, retaining your preferences and account settings, and aiding in the evaluation and compilation of aggregated statistics regarding user activity. We may employ cookies to achieve the following:

• Remembering that you have previously visited us or utilized our Services, allowing us to personalize our content for you and recall your preferences (e.g., language or region selection).
• Ensuring that we have sufficient capacity to accommodate all of our users and that they can easily find what they are looking for without encountering technical errors.
• Gather anonymous statistical data regarding your usage of the Services (including the duration of your web or application session) and the location from which you access the Services. This enables us to enhance the Services and determine which features and functions are favored by our users.
• Assist us and our advertising partners in delivering advertisements or messages that are tailored to your preferences and interests. We may also share this information with third parties for this purpose. For instance, these cookies enable us to identify and send you messages regarding items you have left in your shopping cart, as well as provide other purchasing recommendations.

We Use Third-Party Cookies

We may allow third parties to gather information from the Services via cookies, third-party plug-ins, and widgets. Third-party cookies enable the provision of third-party products or functionality on or through the Sites (for example, we may collect and handle some analytics data using Google Analytics and Google Adwords).

How We Use Web Beacons

Some of our websites and services may include electronic images known as “web beacons”. Web beacons are items included in web pages or emails that are used to determine whether a user has visited content. In addition to counting how many people read our messages, web beacons enable us to collect statistical data on the activities and services that our users are most interested in, allowing us to create more targeted content.

Do Not Track Browser Signals

Do Not Track (“DNT”) is an optional browser setting that lets you specify your preferences for tracking across websites. Unless required by law, our Sites are normally not set up to respond to DNT signals. We and third parties who use the services may continue to collect information as specified in this Privacy Policy from web browsers that have enabled DNT signals or equivalent technologies.

How To Manage Your Privacy Settings

In order to ensure that your Account Information is up to date, you have the option to modify or remove certain aspects of it. This can be done by logging into your Mentha Clean account and accessing the account management section. If for any reason you are unable to make changes through the online platform, you can reach out to us directly at support@Menthaclean.com. Depending on the type of account you have, the account management page may also provide you with the ability to control how other information you submit to the Services is utilized or shared.

Set your preferences to opt-out of communications

There are several ways for you to control how Mentha Clean communicates with you:

Email and Mobile Messages: You have the option to unsubscribe from promotional emails or text messages that you receive from us by following the instructions provided in those emails or messages. If you are using multiple services, opting out of emails related to one service may not necessarily prevent you from receiving emails from other services.

Push Notifications: If applicable, you can manage the type of push notifications you receive from Mentha Clean (if any) by adjusting the settings in your Mentha Clean applications and websites. You also have the ability to configure your mobile device to block push notifications from us.

Postal Mail: If you no longer wish to receive marketing materials sent to you by postal mail, you can contact our Support Team or follow the opt-out instructions included in those communications.

Manage your Location

Most mobile devices offer users the option to enable or disable location signals. If you choose to disable these signals, it will prevent us from collecting your Location Data based on your device’s location, and it may affect the functionality of our service. If you need assistance in adjusting the location preferences on your device, you can reach out to your mobile service provider or the manufacturer of your device.

If you decide to unsubscribe from our email marketing messages, please note that it may take up to 10 business days before you stop receiving emails. Additionally, even if you unsubscribe, we may still send you non-promotional communications such as digital receipts (if applicable) and updates regarding your account. If you wish to stop or update postal mail marketing communications, please be aware that it may take approximately 6-8 weeks for your request to be processed.

Children

Our Services are intended for a general audience and are not directed at anyone under the age of 13, and we do not intentionally collect Personal Data from them. If you discover that personal information about your kid has been sent to Mentha Clean without your permission, please contact us. If we become aware that a child under the age of 13 has provided us with Personal Data, we will take steps to erase the information, unless compelled by law to maintain it.

Third Parties We Don’t Own or Control

This Privacy Policy does not apply to the practices of organizations that we do not own or control, or to individuals whom we do not employ or manage. For example, if you choose to pay using a third-party payment mechanism available on our website, the information you disclose with that third-party will be handled in accordance with that third-party’s privacy policy. This Policy does not apply to the content of such third-party features, nor are we responsible for their privacy practices, which may include third-party cookies, web beacons, or other tracking technology. We advise you to read the privacy rules for each device, website, and service you use.

How to Contact Us

Mentha Clean welcomes any question or comment about our Privacy Policy. You can contact us by emailing us at support@Menthaclean.com

Revisions

We may alter this Policy from time to time. The most recent version of this Policy will be effective when it is posted. By continuing to access or use the Services after those changes take effect, you agree to be bound by the updated Policy. If you have a registered account, we may notify you via email of any changes to our Privacy Policy, and/or we may request that you affirmatively accept and consent to the changes the next time you access our Services.